Support
Need help with a Kamui app or service? Write to us and we’ll help you sort it out.
We aim to reply within 2 business days.
What to include
- The product name (for example Gonze, Skano or Chromatica);
- Your device and operating system version (for example iPhone 15, iOS 26);
- The app version, usually shown in the app’s Settings or About screen;
- What happened and the steps to reproduce it, with screenshots if possible;
- The email address linked to your account, if the app has accounts.
Frequently asked questions
How do I cancel a subscription?
iPhone or iPad: open Settings → tap your name → Subscriptions → choose the subscription → Cancel Subscription.
Android: open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → choose the subscription → Cancel.
Deleting the app doesn’t cancel a subscription. To avoid being charged for the next period, cancel at least 24 hours before it renews.
How do I request a refund?
Refunds for App Store and Google Play purchases are decided by Apple or Google:
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: follow Google Play’s refund process.
For purchases made directly with us, email info@kamui.ge.
How do I restore my purchases on a new device?
Sign in with the same Apple ID or Google account you used to buy, open the app’s Settings and tap Restore Purchases.
How do I delete my account and data?
In apps with accounts, this is usually in Settings → Account → Delete account. You can also email info@kamui.ge from the address linked to your account. We delete or anonymize your data within 30 days, as described in our Privacy Policy.
I found a bug or have an idea
Please email us with the details listed above. We read every message.
Questions about privacy
See our Privacy Policy or email info@kamui.ge.
- Company
- Kamui LLC (შპს კამუი)
- Company ID
- 445753505
- Registered in
- Georgia
- info@kamui.ge